Who Should Manage Your Google Ad Words Campaign?

Quick answer: Find a Google Ads agency experienced with advertising for personal injury lawyers. Don’t do it yourself, don’t use Google, and don’t use a social media marketer or marketing person unless it’s a company that has a Google Ads manager.

Google Ads for Personal Injury Lawyers

Managing a Google Ad Campaign Requires a Lot of Time, Knowledge & Experience

Managing a Google Ad Words (now called Google Ads) campaign is a time-consuming and difficult task which requires a lot of knowledge and experience. I know this because I am overseeing our Google Ads campaign manager.

I am already an expert on branding, advertising and search engine optimization which is a big help. To get ready for our online campaign, I spent several days reading a lot of articles and tutorials about Google Ads.

I found that the knowledge necessary to become proficient at managing a Google Ads campaign will take a few months of studying and experience. Then you have to stay on top of it because Google constantly changes things.

It’s a good idea to have a rudimentary knowledge of how Google Ads works so you can at least understand what your campaign manager is doing and recognize when your manager is doing a good job or not.

Should You Use a Google Ad Manager Who Represents Other Personal Injury Lawyers?

Yes, definitely. We retained a Google Ad agency specifically because they represent other personal injury lawyers.

We retained a new personal injury client on the first day of advertising with Google Ads but there were a large number of clicks and calls completely unrelated to accidents.

Before we started, our campaign manager uploaded several large lists of negative keywords to prevent unwanted clicks. He used a very good negative keyword list developed from his experience with advertising for other personal injury lawyers.

Negative keywords prevent ads from showing to people you don’t want to hear from. For instance, a personal injury lawyer would use “bankruptcy” as a negative keyword. There are several different methods of using a keyword which requires knowledge because the wrong way can cause problems.

After a week, I created and uploaded my own list of negative keywords which eliminated all of the unrelated clicks but also substantially reduced impressions. My experience with search engine optimization and especially being a personal injury lawyer was helpful in finding additional negative keywords.

A good negative keyword list is imperative to prevent blowing your ad budget in five minutes. A Google Ad manager who represents other personal injury lawyers will have the experience to develop a good negative keyword list.

What Happens When You Don’t Use a Knowledgeable Google Ad Manager?

In this article about how a Google Ad campaign was ruined when the daily ad budget was used up in the first 20 minutes, you can see that the author, a social media marketer,  who was tasked with running the Google Ad campaign knew nothing about what she was doing.

She relied on the Google rep to set up and manage the campaign without any of her own knowledge about how that should be done. She blames Google for screwing up and blaming her client when the fault was her own. This is a real-world example of why you need a real Google Ad manager and not someone who will farm it out to Google.

While our campaign has been going on, I spoke with several people on different levels at Google. While they have been very helpful, I found they don’t always know what they are talking about and are often wrong.

My Google Ad rep has at least been very honest and tells me when he doesn’t know the answer because he has learned not to steer people wrong. A higher level Google Tech who called me, however, was flat out wrong on several points and didn’t know what to say when I proved he was wrong.

My Google Ad rep was convinced that his team could set up a better keyword campaign but after his team looked at what our manager set up, he said our manager did a great job.

Even though I now have substantial knowledge about Google Ads, keywords and negative keywords, I still don’t have the knowledge necessary to manage the campaign and I certainly don’t have the time. Fortunately, we use a Google Ad manager who knows what he’s doing.

Read more articles about advertising for personal injury lawyers

How to Design a Landing Page for a Google Ad Campaign for Personal Injury Lawyers

If you are using Google Ads and sending visitors to your law firm website, you’re making a big mistake and losing a lot of business. Your visitors should be sent to a landing page specifically for personal injury lawyers.

Why use a landing page for Google Ads Pay Per Click advertising? Read, How to Increase Calls from PPC & Online Ads.

Additionally, you should be using more than one landing page. You should have a general catchall landing page for personal injury accidents. But you should also have landing pages for specific accidents.

Landing Pages for General Personal Injury Accidents

This landing page, below, for a personal injury lawyer was designed in four sections displayed on one page but is shown here in for images, one for each section.

This landing page has substantial advantages over a law firm website for converting potential clients coming from Google Ads. When a potential client clicks on a Google Ad, the potential client is looking to either speak with or hire a lawyer.

Landing pages are designed specifically to get people coming from Google Ads to call you. If you send these people to your law firm website, many of them will get lost and never call you.

9 Most Important Aspects on This Lawyer’s Landing Page

  1. Header image – communicates the brand; what the lawyer does; and call to action
  2. Video testimonial
  3. Photo of personal injury lawyer
  4. Benefits for potential clients
  5. Award logo badges create confidence in ability
  6. Reviews
  7. Results
  8. 4 click to call buttons with tracking numbers
  9. Chat service

Your landing page should convey these emotions:

  • Make people feel empowered
  • Make people feel comfortable in their choice
  • Create a sense of urgency
  • Create a sense of value
  • Create a good feeling
  • Project that we are experts
  • Create a sense that it’s a smart choice to choose us

The more important items are on the left side of the page because website visitors tend to look to the left. Landing page hosting companies provide analytical tools to improve the performance of your landing page. One of those tools is a heat map which shows what potential clients are looking at when they land on your page.

Note that the most important items are on the left side of the landing page:

  • Brand and slogan on the left side of the header image
  • Video testimonial
  • Benefits to potential clients

What to Leave out of Your Landing Page

What’s missing? Notably absent from our landing page is the “email your personal injury case and accident information to us” form! These forms take up a lot of valuable space; are the least desirable method to have potential clients contact you; and will rarely ever be used.

Calls convert 10 to 15 times more often than website leads from forms, according to BIA Advisory Services in “PHONE CALLS ARE THE NEW CLICK: The True SMB Marketing Opportunity”.

Our experience with website leads is that most people will call; some people will use the chat service and no one has ever used our email form. Instead of wasting precious space on your landing page with an email form, use a chat service.

Read How to Get More Clients from Your Attorney Website for more information about using a chat service.

According to an online advertiser for lawyers, Big Mouth Marketing, “An inbound phone call is worth 5-10 times more than form fills for PI attorneys”.

We agree! When people call us, we get them retained within minutes by emailing a retainer to them using Adobe Sign.

The following four sections are broken up for this article but appear on one landing page.

Section 1 shows the header image with branding; video testimonial; and photo of the personal injury lawyer above the fold.

The trademarked vanity phone number brand is prominently displayed with the brand’s slogan in the header image which makes the visitor want to call this lawyer. The slogan is also a call to action.

There are two blue click to call buttons in this section. The numeric version of the vanity phone number is also shown.

It should be noted that the vanity phone number is used for branding and conversion, that is to increase the number of calls. However, calls are not placed through the vanity phone number. Wherever a phone number appears as a vanity phone number or its numeric phone number, they are linked to tracking numbers. Call buttons are also linked to tracking numbers.

Personal injury lawyer landing page section 1

Section 2 shows the benefits to potential clients on the left with a blue click to call button and a magazine ad is shown on the right side.

Personal Injury Lawyer Landing Page Section 2

Section 3 shows several award logo badges on the left from Avvo and the Multi Million Dollar Trial Lawyers Award from Million Dollar Trial Lawyers. Website badges can increase conversion by as much as 32%. Screen captures of Facebook testimonials are shown on the right.
Personal Injury Lawyer Landing Page Section 3

Section 4 shows four results of personal injury settlements with the footer underneath. The footer has another blue click to call button; vanity phone number and numeric version of the phone number; name of the personal injury lawyer and address; and website address which is linked to open the lawyer’s website in a new tab.

It should be noted that the lawyer’s website link appears only in the footer of the page and that there is no menu or any other links to the website. This is because when a potential client clicks on a Google ad, you don’t want to spend money to send the potential client to your website where they may just disappear and go somewhere else. You want to keep them on your landing page until they contact you.

It wouldn’t be a bad idea to leave the website out completely but including a link in the footer is probably okay. It might be interesting to test the difference between a link in the footer and no link at all by looking at the heat map and using an A/B test. A landing page hosting company will provide you with both a heat map and the ability to do an A/B test.

Personal Injury Lawyer Landing Page Section 4

See the above landing page for a personal injury lawyer (this page is not active and the call buttons do not work) which was designed with the landing page hosting company design tool.

However, a PPC management service will design and create your landing pages for you. You should use a PPC management service to manage your Google ad campaign even if you can design the landing page and manage your Google ad campaign yourself because it just takes too much time to do everything yourself including the analytics.

Landing Pages for Specific Accidents or Injuries

To increase relevancy, use landing pages for specific accidents or injuries. For instance, when bidding on keywords like “mesothelioma lawyer” or “New York motorcycle accident lawyer”, visitors should see a landing page specifically for mesothelioma or motorcycle accidents.

The image below shows the top portion of a landing page specifically for motorcycle accidents. The landing page displays a header image showing a motorcycle accident; branding; and states that the lawyers are New York motorcycle accident lawyers.

Underneath the header image are taglines addressing the most important emotions of motorcyclists. Of course, there is more branding, a photo of the lawyer and a click to call button.

landing page for specific accidents showing motorcycle accident

See the above landing page for a motorcycle lawyer (this is a preview page, is not active and the call buttons do not work)

Read How to Design a Successful Google Ad

Read some of our other Articles about advertising with Google Ads

How to Design a Successful Google Ad

The concept to design Google Ads (formally, Google AdWords) is relatively simple. Designing a Google Ad is the difficult part. Designing Google Ads for lawyers is even more difficult.

This guide to creating Google Ads for lawyers will make it easier.

Note: If you use a Google Ad manager to manage your Google Ad campaign you should still be familiar with how to design your PPC ads.

Why Are Google Ads More Important Today?

Search engine optimization (SEO) for your website used to be crucial. It’s still important and will remain important in the future because potential personal injury clients will find your website in the organic search results when searching longtail keywords or oral questions.

What are organic search results? Those are the websites which appear in the search results without paying an advertising fee to Google. Longtail keywords are phrases with three or more words.

We still get lots of new clients who find our website in the organic search results when searching a longtail phrase like “how to get a police accident report”.

When Google thinks someone is looking for answers such as when searching for “how to get a police accident report”, Google will still show organic search results at the top of the page.

But now, Google Ads are even more important because organic search results are no longer seen when Google thinks someone is looking for a lawyer.

Now, when someone looks on desktop or asks Google on their phone, “Find a personal injury lawyer” or “Find personal injury lawyers near me”, instead of showing your website in the organic search results, Google will show Google Ads at the top.

Google has evolved over the years to generate more revenue. Not long ago, Google showed mostly “organic” search results when someone searched for a lawyer.

Comparison of Google Search Results and Google Ads — 2010 and today

This image is a screen capture of Google search results in 2010 on a desktop computer for the search “Denver motorcycle accident lawyer”. The Google ad boxes are outlined in red at the top and side of the organic search results. The organic search results are outlined in green.

Google Search Results on January 10, 2010

Google Search Results on January 10, 2010, with only three Google ads at the top with regular search results visible. (click to see larger image)

Now, Google has changed to become the new Yellow Pages. If Google thinks you’re searching for a personal injury lawyer on a desktop computer, every result above the fold (without scrolling down the page) is a Google ad.

This is a screenshot showing a comparison of the same search result for “Denver motorcycle accident lawyer” on a desktop computer in 2018. Today, you can see in this image that Google is showing three ads above the fold. No organic search results are seen on the screen. If someone does not scroll down the screen, they will not see your website!

Google search results on 2018-10-18

Google search results today on a desktop computer showing only Google ads on the monitor screen above the fold. (click to see larger image)

This image shows a screenshot for the same search result “Denver motorcycle accident lawyer” on a mobile phone. Every result on the screen is a Google Ad for personal injury lawyers.

Google search results on mobile phone

Google search results on mobile phone showing only Google ads on the screen. (click to see larger image)

Why Do You Want a Better Performing Google Ad?

You think a better performing Google Ad will get more business for your money but what you may not know is that if your Google Ad performs better than your competitors, your ROI will be compounded.

Google Ads are rated by Google with a Quality Score. A better performing Google Ad will give you a higher Google Quality Score.

A higher Google Quality Score will reward you with:

  1. Higher placement in the Google Ad rankings; and
  2. Lower charge per click!

How much can a high Google Quality Score save you and how much can a low Quality Score cost you?

WordStream says a Google Quality Score of 10 will earn you a 50% discount while a Quality Score of 1 will make you pay a 400% penalty!

WordStream gives an explanation about Google Quality Score and how it affects PPC.

What a Potential Client Does When Searching for a Lawyer on Google

  1. Searches on Google
  2. Sees several Google ads
  3. Clicks on the most noticeable and appealing Google ad
  4. Contacts the lawyer (hopefully)

Concept of Designing a Google Ad

  1. Create a Google ad that instantly stands out from the competition.
  2. Create a Google ad that acts as a magnet enticing the viewer to click on your ad rather than your competitors’ ads.
  3. Create a custom landing page to increase the probability of the searcher calling you.

Features Which Make Google Ads Successful

Using these features in your Google Ad are known to substantially improve the click-through rate and ROI:

  • Brand name
  • Trademark symbol ® or ™
  • Typographical symbols (such as * + – % @ & $)
  • Numbers
  • Great offer
  • Benefit
  • Call to action

Example Google Ad for a Personal Injury Lawyer

This Google Ad for a personal injury lawyer has all the features of a successful PPC ad.

Mobile ad for targeted motorcycle niche casesGoogle mobile ad for motorcycle lawyer

Desktop ad for targeted motorcycle niche casesGoogle desktop ad for motorcycle lawyer


  1. Specifically speaks to the problem of the target audience and says what the lawyer does;
  2. Stands out from competing ads by including a brand and registered trademark symbol; and
  3. Includes a free offer.


  1. Includes a free offer;
  2. Includes a benefit important to the target audience (to prove the accident wasn’t their fault);
  3. Includes the benefit of personal service;
  4. Includes a call to action with the convenience to call days/nights/weekends; and
  5. Repeats the call to action to call now.

Mobile ad for general personal injury cases aimed at targeted geo-locationGoogle mobile ad for personal injury lawyer

Designing Google Ads for Lawyers

There is a science to designing Google Ads but designing Google Ads for lawyers is different than designing a Google ad to sell candy for the holidays.

The above features substantially improve the performance of every type of PPC ad on Google, Bing, and other platforms but they need to be adapted for lawyer advertising.

Brand name

Using a brand name is probably the most important and serves two purposes:

  1. A recognizable brand name or a brand-name that just looks like it should be a recognizable name helps your ad to stand out from your competition; and
  2. A brand is an attractant enticing potential clients to click on your ad.

Some states do not allow lawyers to use a trade name. In those states, lawyers can use a vanity phone number or domain name (website name) such as ChicagoAccidentLawyer.com as effectively as a brand name.

Google does not allow phone numbers in Google Ads but Google does allow vanity phone numbers because they are brands.

It’s vital to use your vanity phone number in your Google ad title precisely because it is a brand and will make your ad stand out and make the searcher want to click on it.

We just started A/B testing Google ads in New York using 1-800-HURT-911® either in the title or in the description vs. ads with Franckel & Plevy either in the title or in the description (although potential clients see 1-800-HURT-911® in ads, all calls are actually routed through different tracking numbers).

In a comparison test using 1-800-HURT-911® in the title of our Google ads vs. Franckel & Plevy, 1-800-HURT-911® was responsible for a 24.10% cost of advertising savings! The average cost per click was $150.60 for Franckel & Plevy vs. $114.30 for 1-800-HURT-911®.

1-800-HURT-911® produced a 166.66% increase in click/calls; 69.84% share of clicks/calls vs. 30.16% for Franckel & Plevy; and 44.42% overall conversion rate!

The overall campaign with both ads resulted in an increased share of impressions and higher average position which can be seen in the screenshot below. The overall cost per case was $792.41. We believe this is due to the high conversion rate of ads using 1-800-HURT-911®.

Google Ad Position

Screenshot showing percent share of impressions and average ad position

It’s also important to use your vanity phone number in the ad title so people who have seen your off-line advertising or website will recognize your brand when they see your Google Ad.

Tracking vanity phone numbers: You can use a vanity phone number in your Google Ad and still track your phone calls. The vanity phone number is really used to get people to click on your ad. They will call you by clicking on a button or a link from your vanity phone number which uses a tracking number. Additionally, vanity phone numbers can be tracked, so you can still track anyone who calls your vanity phone number.

The vanity phone number for personal injury lawyers in this Google Ad makes the ad stand out; attracts the searcher’s attention; and makes it more likely that the potential client will click on the ad because it is immediately recognized as a brand (even where it hasn’t been seen yet) and creates an image of a successful personal injury attorney. But we found in testing that our best performing ads used 1-800-HURT-911® at the beginning of the title.Google Ad for motorcycle lawyer

Trademark symbol ®

A trademark symbol serves two purposes:

  1. ® visually helps your ad to stand out from an ad with a lot of words.
  2. ® identifies a brand and signifies recognizable importance. It attracts the searcher, making the searcher want to click on your ad.

A registered trademark ® is best because it is highly recognizable. In fact, ® is itself a brand. But if you don’t have a registered trademark, you can use a common law trademark ™.

Example: White Shark Lawyers™. If your state doesn’t allow a trade name, use a website name with the trademark symbol like this: WhiteSharkLawyers.com™.

I’m using White Shark Lawyers™ as an example instead of Killer Shark Lawyers because personal injury lawyers usually want to portray themselves as aggressive but that can actually scare off potential clients from calling. White Shark Lawyers™ identifies the personal injury lawyer as aggressive but sounds a little more approachable.

The 411 on Using Numbers

Numbers make PPC ads visually stand out by breaking up blocks of words with just letters. Any number or series of numbers can be used to stand out.

Simply tacking on 999 to your title or headline will make it stand out. Don’t worry if the numbers do not make sense. Just make sure it stands out. Better, use numbers that have recognizable significance such as 411 or 911. You could write in the description, “Let us help you make your bankruptcy as simple as 123.” We’ll show you an example below.

Typographical Symbols * + – % @ # & $

Typographical symbols also make PPC ads visually stand out by breaking up words and letters. That will increase your CTR & ROI $$!

Great Offer

While your Google Ad isn’t going to offer a half-price legal fee, there are things a lawyer can offer. For instance, we offer:

  • NO FEE for Motorcycle damage$ claim

You can even state the obvious

  • 1/3 Legal Fee paid ONLY at end of your case!

Your legal fee may be the same as every other personal injury lawyer and paid at the end of the case as with other personal injury lawyers but this makes it sound like other lawyers’ legal fees may not as good as yours.

Other offers you can make are FREE consultation! and NO FEE unless we get money for you!

There are many offers you can make if you just give it some thought. Don’t be afraid of offering the obvious.


Again, there are many benefits that you might be able to offer that other lawyers do not or you can simply offer obvious benefits.

Some examples:

  • We’ll protect your rights, right now!
  • We Can Do An Asset Search — know when accepting the policy is right

and my personal favorite:

  • Personal service!

Call to action

Tell people what to do:

  • Call 24/7  & we’ll give you the 411 for FREE on how to protect your rights! Call right now!

When you’re done designing a Google Ad for lawyers, it should look like thisGoogle Ad for motorcycle lawyer

Landing Pages

Google Ads are very expensive and you should expect to pay 15% of your budget to a Google Ad manager. The last thing you want to do is waste your money.

If you send click-throughs to the homepage on your website, you will have an abysmal conversion rate. You may as well send people to your competitor’s website.

You must use a landing page. Just as important, you must use a custom designed landing page. And, just as important, you should use several custom designed landing pages designed specifically for what the potential client is searching for.

It’s vital that your custom designed landing pages are well designed by experienced landing page designers. The statistics reported by Search Engine Land shows why.

Search Engine Land reports:

  • Approximately 25% of all Google Ad accounts are converting less than 1%!
  • The median conversion rate for the legal industry is 2.07%
  • The top 25% of legal ads convert 4.12%
  • The top 10% of legal ads convert 6.46%

Should You Use a Google Ad Campaign Manager?

Answer these two questions.

  • Do you have the knowledge, skills, and experience to set up and manage your ad campaigns?
  • Do you have the time to set up, manage and monitor the campaigns?

I have the knowledge and skills to run a Google ad campaign but I don’t have the time, so I hired a Google ad campaign manager.

If you have the time, you might be tempted to set up a Google account and do-it-yourself but it’s a lot easier and will cost you a lot less at the end of the month if you use a PPC manager.

This is a list of just some of the things a PPC manager will do for you:

  • Set up Google and/or other PPC campaigns
  • Design your Google Pay Per Click Ads
  • Design and create custom landing pages
  • Bid optimization
  • Keyword optimization
  • Negative keywords
  • Improve Quality Score
  • A/B Ad Testing – Image Ad Split Testing
  • Competitor analysis
  • PPC Call Tracking
  • ROI Conversion Tracking
  • Bid Modifiers
  • Geo-Targeting improvements
  • Device adjustments
  • Landing page heat maps
  • Day Parting analysis
  • Click fraud detection
  • Obtain reimbursement for click fraud

A Pay Per Click ad manager usually charges a minimum monthly fee and 15% of your advertising budget after you meet the minimum. There is usually a three-month minimum commitment.

The minimum commitment is necessary to perform analysis of your campaign and fine-tune adjustments for optimal performance. Although the minimum commitment is usually three months, I suggest a minimum commitment of 6-9 months to get a clear picture of your results.

Read about how to design landing pages for lawyers

If you’re interested in licensing 1-800-HURT-911® for your personal injury law practice or just have some questions about advertising, feel free to call me now.

Call Phil Franckel, Esq.
7 days / nights
>> 1-888-505-5464

How to Increase Calls from PPC & Online Ads

Social Media Ads, PPC (Pay per Click), Remarketing/Retargeting, Geo-Targeting, Video Ads and Email Marketing are various forms of digital advertising used by many personal injury law firms.

Online advertising is expensive. A minimum budget for Google advertising can range from $5,000 per month to $10,000 per month depending upon the market. Many personal injury lawyers spend $50,000-$100,000 per month and more.

No matter whether your law firm is doing only PPC or many forms of online advertising, it’s not something to blindly jump into.

Online Advertising Is a Two-Step Process

TV advertising is a one step process but online advertising is a two-step process which makes online advertising even more expensive. When a viewer sees your TV ad, the viewer needs to take only one step… call the phone number advertised.

But when a potential client responds to online advertising, the potential client must first be convinced to click on a digital ad which takes the potential client to your landing page. From there, the potential client must be convinced to take a second step to contact you.

With PPC and online advertising, attention needs to be paid to both the online ad and what happens at that second step. Read How to Design Google Ads for Lawyers.

Some lawyers simply direct potential clients from online ads to the homepage of their law firm website. But this is a substantial waste of your online advertising budget. After landing on the homepage of your website, injured accident victims looking for a lawyer will likely bounce off your website and eventually call another lawyer.

What is a landing page? A landing page is a page designed to convert paid advertising leads when they land on the page after clicking your online ad.

The Right Way to Do Online Advertising

  • Send advertising leads to a landing page, not your homepage
  • Use multiple landing pages, each designed for a specific ad

An advertising lead is different than someone searching. An advertising lead is responding to advertising and is therefore more focused and interested in hiring a lawyer than someone who is searching to find what they are looking for.

Because an advertising lead is more focused, you want to serve limited and specific information designed to get the lead to call you. Because landing pages only get visitors from advertising, you don’t need a lot of information on the page for search engine optimization.

Your website is an online brochure. It needs to have substantially more information for search engine optimization and less focus for leads. But it has too much information for online direct response digital advertising.

Hopefully, your website will encourage potential clients to call you when they find it in the organic search results. But when a potential client responds to a direct response online ad, the viewer needs to find exactly what they are looking for.

A landing page will hopefully serve what the viewer is looking for. Custom landing pages designed for specific ads will serve exactly what the viewer is looking for.

For instance, separate landing pages should be used for car accidents, motorcycle accidents or nursing home abuse.

Someone injured in a car accident looking for a lawyer will be more likely to call you when seeing a landing page for car accidents than seeing a landing page for all kinds of accidents. This is further accentuated for more specialized cases such as motorcycle accidents or nursing home abuse.

The cost of designing specific landing pages is well worthwhile because 1) You still pay for the click even if the potential client loses interest and goes away; 2) The cost of that click is expensive; and 3) The value of a lead is so high.

Because of the increased ROI, the cost of designing specific landing pages can probably be recouped within a couple of months or less.

Design of the landing page is also crucial. A well-designed landing page could result in four times more calls than a poorly designed landing page.

Attributes of a Well Designed Landing Page

  • Clearly displays and identifies your brand
  • Speaks to the needs of the lead
  • Includes a video testimonial
  • Simple, clear methods of contact

Branding a Landing Page

It is vital that the landing page displays and clearly identifies your brand. Otherwise, your landing pages no different than a generic TV commercial in the middle of the night selling nondescript products.

While a landing page without a brand may convert a few visitors, the majority of visitors will want to know that they are contacting a law firm and not some unnamed entity thinking who knows where their information will go.

Of course, it’s better to brand anything other than a run-of-the-mill law firm name. However, the law firm name can be used together with the brand.

If your law firm has a vanity phone number, that should be your brand and the landing page should prominently brand the vanity phone number on the landing page.

Landing Page Branding Should Be Consistent with PPC Branding

Your brand should be displayed consistently in both the PPC ad and your landing page. Using a vanity phone number is a brand makes it easy to brand both the PPC listing and the landing page.

Although Google doesn’t allow using a numeric phone number in PPC ads, Google does allow using a vanity phone number because it is a brand.

A Landing Page Should Speak to the Needs of the Lead

As mentioned above, the landing page should be topic specific, so that someone injured in a construction accident doesn’t land on a page about car accidents.

The landing page should not extol the virtues of the law firm but should be limited to identifying what the lawyer can do for people injured in that specific type of accident.

The landing page should be simple and should not have too much to read or have links to other pages on the law firm website or other resources. Think of the landing page as a dead-end that the lead drove into. There should be no way out except to contact you.

Landing Pages Should Include a Video Testimonial

Video on a landing page can significantly improve the probability that a lead will call you. Testimonials improve that probability even more. A video testimonial is explosive.

Watch this video testimonial and ask yourself would this get you to call if you clicked on Google advertising and were looking for a car accident lawyer?

Want to improve your ROI even more? Use specific video testimonials for each landing page. A landing page for construction accidents should have a video testimonial from a client in a construction accident. A landing page for motorcycle accidents should have a video testimonial from a client in a motorcycle accident.

Landing Pages Should Include Simple, Clear Methods of Contact

A landing page should have several simple, clear, easy methods of contact.

  • If your law office has a vanity phone number, it should be displayed prominently.
  • Use a large click to call button (required)
  • Use a chat service (required)
  • Contact form (optional)

The best and preferred method of contact is for a potential client to call you. When someone is speaking with the caller, there is no worry about not reaching the caller later and it is more likely that the caller will cease looking for another lawyer.

If your office has a vanity phone number, you have the dual advantage of displaying a brand with your vanity phone number and providing a means for potential clients to call you.

Using a large, easily seen click to call button further encourages potential clients to call you.

Using a chat service provides a method for potential clients to communicate with someone when they believe your office may be closed. Sometimes, even during the day, a lead may prefer to chat. A chat service can obtain significant information for you and can even do a “hot swap” or live transfer to transfer all chats to your phone line, so you can instantly connect with a potential client.

The least important is a contact form. It’s so unimportant that use of a contact form is really optional and should always appear at the very bottom of a contact page.

Contact forms should require the least amount of information possible. The more information required to be filled out, the less likely it is that someone will fill out the form.

Many law firms require detailed accident and injury information to be entered in the form. This is a huge mistake. This information should be obtained during a phone call. The only information fields should be the name, email address, phone number and message.

Another very common mistake law firms make with contact forms is making sure someone in the office will instantly see the emailed contact form. This is another reason to avoid contact forms. I have seen many reasons why law firms never saw emailed forms I filled out when trying to refer a personal injury client.

Use Off-Line Advertising to Increase Online Traffic & CTR

Off-line advertising, especially TV and billboards send more traffic to your website and also increase your click through rate. To find out why, read Why TV Improves Website Rank & Online Advertising CTR.

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