12 Best Ways How to Get Personal Injury Clients

How to get personal injury clients? I’ll show you the best way to get personal injury clients and compete with other personal injury lawyers’ advertising.

I’ll also show how you can compete with other personal injury lawyers with large advertising budgets while you’re using a much smaller advertising budget.

How to Get Personal Injury Clients With a Small Advertising Budget

Use the following advertising media to get personal injury clients using a small advertising budget:

  1. Google Ads
  2. Holiday cards and birthday cards
  3. Re-design your business cards

You’ll notice I left out online lawyer directories like Avvo and FInd Law. That’s because online lawyer directories were not cost-effective years ago and don’t work anymore.

Keep reading to learn more about how to get personal injury clients using these types of inexpensive advertising media.

How to Get Personal Injury Clients With a Large Advertising Budget

Use the following advertising media to get personal injury clients using a large advertising budget:

  1. TV
  2. Billboards
  3. Radio
  4. Google Ads
  5. Holiday cards and birthday cards
  6. Social Media
  7. SEO for your law firm’s website

Keep reading to learn more about how to get personal injury clients using these types of advertising media.

The Two Most Important Strategies to Get Personal Injury Clients

These are the two most important aspects of any campaign to get personal injury clients, no matter whether your advertising budget is small or large.

Before you search for how to get personal injury clients, you need to plan how to compete with other personal injury lawyers. You need to begin with these two strategies:

  1. Create a brand
  2. Use cross-channel marketing and advertising but choose which ones to start with

How to Create a Law Firm Brand

You can’t get a lot of personal injury clients without a brand. Unlike every other business, law firms were not allowed to use a trade name or brand but now they are.

Law firms can now use a brand name or trade name instead of a law firm name like Franckel & Plevy, LLP. That was the name of our personal injury law firm but we changed our law firm name to 1-800-HURT-911, LLP.

We can’t brand a name like Franckel & Plevy. It’s boring and not readily recognizable or memorable. I like my name but no one else cares.

It took Jacoby & Meyers over $100 million in repetitive advertising to brand their law firm’s name and that was 40 years ago when it was a lot cheaper to advertise. The day they stop advertising, people will forget their names.

Take some time and pick a great brand name for your law firm. A brand name is one that isn’t a generic word or phrase. In fact, you can’t brand a generic word or phrase.

Think of some iconic brand names as examples. There is no such thing as a Pepsi. Federal Express was too generic, so it became FedEx. Likewise, there’s no such thing as a HURT-911 or a 1-800-HURT-911.

The best brand name is one that stands out immediately and is instantly recognizable even though it has never been seen before. A brand name that is impressive sounding or looking will create instant branding.

What’s instant branding? That’s when someone thinks they’ve seen your brand even when they haven’t. An example is 1-800-HURT-911®, which creates instant branding.

A good vanity phone number can create instant branding. Forbes Magazine says vanity phone numbers generate brand awareness, and when used as a prominent feature in ad campaigns, it will let consumers “get to know you at a fast pace.”

When you come up with a few possibilities, run it by 10-20 people from different walks of life.

When you decide on a brand name for your law firm, trademark it. A trademark will protect you against another law firm trying to stop you from using it.

Even better, the trademark symbol ® is a brand in itself and signifies the importance of your brand to potential clients. 1-800-HURT-911® looks more impressive than 1-800-HURT-911.

Using a trademark symbol ® in your Google Ads title improves the click-through rate and conversion.

Tip: Create a brand name for your law firm that has a matching domain name available. When you register your new domain name, forward the domain name to your existing law firm’s domain name so visitors will end up on your website.

Alternatively, if you don’t already get a lot of visitors to your law firm’s website, create a new website with the new domain name and move your content to the new website. If you do that, make sure to create a 301 redirect from the old domain name to the new domain name.

If you’re interested in using the 1-800-HURT-911® vanity number for instant branding, give Phil Franckel a call 7/days/nights to see if your state or territory is available.

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Attorney Rob Plevy

Change Your Future!
With 1-800-HURT-911®

Find out how Phil and Rob changed their lives and if your state is still available!

Call Phil Franckel, Esq. Now!
7 days / 8 am to 10 pm EST
>> 516-621-9399 ext. 5

Call Phil 7 days/nights

or send an email

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Use Cross-Channel Marketing and Advertising

Cross-channel marketing or advertising is simply using more than one type of advertising media. For instance, advertising on TV and billboards, rather than advertising on TV only or advertising on billboards only.

Combining different types of advertising media is far more effective than using only one type of advertising media, but only if you advertise a brand. The more types of advertising media, the better it works.

Colling Media says, “By being on multiple channels, your organization expands its reach significantly and builds brand awareness even among individuals interested in purchasing through different ad platforms. Eventually, this improves your business’s reputation and makes it more likely that consumers will discuss your business and increase chances of conversion.”

When to Use Billboards for Lawyer Advertising

While Cross-channel advertising is far more effective than advertising on only one type of media, some types of media can be used alone while others should not be used alone.

For instance, you can be successful when advertising only with Google Ads but you should never advertise only on billboards.

This is because personal injury lawyers need direct response advertising that should be enhanced with branding. Direct response advertising is when you advertise a message and expect a response, such as a phone call from someone injured in an accident.

You will get calls from people injured in an accident when they see your TV commercial but you will not get calls from people when they see your ad on a billboard. This is because billboards are solely a branding tool, but billboards are the most impactful branding you can get.

Combining billboard advertising with your advertising on TV will substantially increase the number of potential personal injury clients you will get from TV alone.

The same is true with radio. Combining billboard advertising with your radio advertising will substantially increase the number of potential personal injury clients you will get from radio alone.

Billboards will even increase clicks on your Google Ads as long as you have consistent branding on your billboards and Google Ads.

Tip: I recommend using billboards or radio only if you have a vanity phone number for personal injury lawyers or a strong brand. You will brand whatever you put on a billboard, so avoid making your photo or name prominent. See examples of great and bad lawyer billboards and examples of radio advertising for lawyers.

But what if your personal injury law firm doesn’t have enough money in the budget for TV and billboards or even one alone?

TV Advertising for Lawyers

TV advertising is available on broadcast TV (think network TV), cable TV, or streaming. The most cost-effective for personal injury lawyers is broadcast TV, but broadcast TV is also the most expensive.

Broadcast TV is not only the most effective but the best TV shows for personal injury lawyers are only on broadcast TV.

Broadcast TV reaches the most number of people with only 210 broadcast TV markets (called a DMA) in the U.S. Cable TV reaches a far smaller number of people with 10,000 cable TV markets in the U.S.

An easy way to understand the out-of-pocket cost vs. the cost-effectiveness of advertising on TV is to compare the cost of advertising to the cost of hamburger meat.

Buy hamburger meat at 7-11 and you might get a 1/2 lb package for only $4, At a supermarket, you might get a 2 lb package for $6, and at Costco, you might get a 10 lb package for $20.

But as you spend more, you get more at a lower cost. The hamburger meat will cost $8 per pound at 7-11, $3 per pound at the supermarket, and $2 per pound at Costco.

If hamburger meat were TV air time, TV commercials would cost more at Costco but at a lower cost per lead or potential personal injury client.

The Best Way to Advertise on TV With a Small Budget

The best way to advertise on TV with a small budget is not to use cable or streaming TV, which is much less expensive. Instead, you can start with TV advertising on broadcast TV overnight when it’s much less expensive.

I had a lawyer advertising 1-800-HURT-911® only on billboards (against my advice). He had two 48 ft. billboards and twenty 24 ft. billboards but only got a few personal injury cases in eight months. But that created a lot of branding and when he added TV advertising overnight for only $2,000 per month, he got 12 cases per month. That’s what billboards do for TV advertising!

If you’re advertising on TV overnight, you’ll need a great call center, but you also need a great call center during the day.

You can also start with different types of inexpensive marketing media.

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Inexpensive Advertising Media for Lawyers

There are many types of inexpensive marketing media for lawyers and you should use several of them. Below are a few types of inexpensive marketing media for lawyers.

How to Get Personal Injury Clients With Business Cards

The least expensive marketing media for lawyers is your business card. Redesign it!

If your business card is professional looking and looks like every other lawyer’s business card, it won’t stand out. Throw them out.

Re-design your business cards so they don’t look like a lawyer’s business card. And give it out to everyone everywhere. I redesigned my boring law firm business card and gave it to cab drivers, cashiers, and everyone I came into contact with. I built a personal injury practice with 135 clients, just with my business cards.

This lawyer's business card shows how to get personal injury clients with business cards.

I had a business card to get general personal injury clients and another business card to get motorcycle injury clients.

How to Get Personal Injury Clients With Greeting Cards

Holiday cards and birthday cards are one of the most cost-effective types of advertising media to get personal injury clients.

However, as with all types of advertising media, it’s crucial to design it right. Most personal injury law firms use horrible greeting cards that won’t do anything. See examples of the right way and wrong ways to design holiday cards and birthday cards.

How to Get Personal Injury Clients With Google Ads

Probably the most cost-effective advertising for personal injury lawyers, with either a small or large budget, is Google Ads. Google Ads is also among the least expensive advertising for personal injury lawyers.

Google gives higher priority and a lower cost per click to advertisers with ads that both get more clicks and convert more leads (google knows when a lead becomes a conversion). Your much smaller Google Ads budget will let you compete against the largest personal injury law firms.

Creating a brand for your law firm is just as important when using Google Ads. It’s our brand in the Google Ads title that gives my law firm more leads with a higher placement and a lower cost per click because people will click first on a brand name.

Use a Google Ads manager to have a well-designed Google Ads campaign. A well-designed Google Ads campaign makes a difference.

I recommend a minimum Google Ads budget of $2,500 to $5,000, depending on your market. $5,000 is a better starting point.

How to Get Personal Injury Clients With Cause Marketing

Cause marketing is the most effective type of marketing and is used by most Fortune 500 Companies. Cause marketing can be done very inexpensively.

What Is Cause Marketing? Cause Marketing for lawyers is a marketing campaign promoting a cause your clients believe in. Read more about getting personal injury clients with Cause Marketing for lawyers.

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Read Some of Our Other Informative Articles

Philip L. Franckel, Esq., is the author of this article.

Phil Franckel is the owner of 1-800-HURT-911® and over 1,100 domain names. He is a personal injury lawyer and a former Member of the Board of Directors of the NYS Trial Lawyers Association. He is an expert in branding, advertising, marketing, and SEO. He has been doing SEO since 1994. Phil Franckel has written and produced TV commercials for lawyers and other industries and has been a consultant to businesses including several using vanity phone numbers. Phil writes a blog about lawyer advertising at LawyerAdvertisingBlog.com. Phil Franckel began his first business in 8th grade, owned businesses in various different industries, and worked freelance for a TV production company, ABC Wide World of Sports, and ABC Monday Night Baseball. In his spare time, Phil Franckel is the Commanding Officer of the Communications Bureau of the NCPD Aux. Police Section.


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Cause Marketing For Lawyers

What Is Cause Marketing?

Cause marketing is simply a marketing campaign promoting a cause that customers believe in.

Cause marketing for lawyers is a marketing campaign promoting a cause potential clients believe in.

See an example of cause marketing for personal injury lawyers with the slogan Be Aware Motorcycles Are Everywhere® aimed at the motorcycle community to get motorcycle accident cases.

What Cause Marketing Can Do for Law Firms

Cause marketing for lawyers generates awareness of your law firm’s brand and creates goodwill for your brand. (See an in-depth definition of cause marketing)

How to Make a Cause Marketing Campaign Successful

A cause marketing campaign’s success is dependent upon prominently communicating your law firm’s brand connection with the cause. Otherwise, the goodwill is lost.

Do Large Companies Use Cause Marketing?

Every major company uses cause marketing. But only a very few smart lawyers use cause marketing.

Examples of Cause Marketing

Costco sent me an email saying,

Thanks for dining out with your Costco Anywhere Visa® Card. Did you know your next meal out can help provide 10 healthy meals for kids in need? 

When you spend $5 or more dining out with your enrolled Citi® card, we’ll donate $1 to No Kid Hungry — up to $2 million. That’s enough to provide 20 million meals.

Bobby’s Burger Palace used this cause marketing ad to get people in the store.

Example of a Cause Marketing advertisement by Bobby's Burger Palace offering to donate 50% of all Strawberries & Cream Shake sales to breast cancer research.

6 examples of cause marketing activities

Cause marketing examples from Uber, Starbucks & JetBlue

Cone Communications found in a study on cause branding that 85% of American consumers “have a more positive image of a product or company when it supports a cause they care about” and “80% are likely to switch brands, similar in price and quality, to one that supports a cause.”

Does Cause Marketing Work for Lawyers?

Cause marketing is the most effective type of marketing even for lawyers. 

Ken Hardison of The Personal Injury Lawyers Marketing & Management Association (PILMMA) advocates cause marketing in his article Inspire Your Law Firm On Independence Day.

See the effect created when the Cellino & Barnes law firm used cause marketing at a hockey game. The law firm got a bigger round of applause than the hockey team, which was “on their way to their fourth straight win of the season.”

The law firm flashed an announcement on the screen, “Home from Iraq.”  The announcer said, “back from Iraq is the American hero,” and the soldier, who was at the game, was flashed on the screen, waving to the crowd. The screen panned back to the message now with the Cellino & Barnes law firm showing on the lower right corner of the screen.

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Change Your Future!
With 1-800-HURT-911®

Find out how Phil and Rob changed their lives and if your state is still available!

Call Phil Franckel, Esq. Now! 7 days / 8 am to 10 pm EST
>> 516-621-9399 ext. 5 Call Phil 7 days/nights

or send an email

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How Can Your Law Firm Do Cause Marketing?

A 1-800-HURT-911® licensee joined forces with an advertising agency that places mobile billboard signs on cars to find a kidney for a mom.

cause marketing for lawyers on a mobile billboard

Cause Marketing Can Generate Valuable Free Publicity

Cause marketing can generate a lot of free publicity, so make sure you notify local newspapers, radio, and TV. This is the story on TV news about how 1-800-HURT-911® was helping to find a kidney.

Cause Marketing Won’t Benefit Your Law Firm if No One Knows What You Do

This was a great cause marketing idea, but it wasn’t apparent to viewers what 1-800-HURT-911® does. Is it an organization of personal injury lawyers or a kidney organization?

Grace, a spokesperson for 1-800-HURT-911® Florida, said she wanted to help out but,  unfortunately, didn’t say that she and the personal injury lawyers at 1-800-HURT-911® wanted to help out. No one knows from this interview that 1-800-HURT-911® are personal injury lawyers. People could assume it’s a kidney organization. 

cause marketing mobile billboard getting free publicity and air time for lawyers on TV news

Make a cause marketing video for your personal injury law firm website.  This video was made by a HURT911® licensee.

Whether you decide to use cause marketing for your law firm with 1-800-HURT-911® or not, give cause marketing for lawyers serious consideration for your law firm.

Just a little thought and a small investment in your marketing budget will return tens of thousands of dollars in free publicity, generating awareness and goodwill for your law firm brand.

Philip L. Franckel, Esq., is the author of this article.

Phil Franckel is the owner of 1-800-HURT-911® and over 1,100 domain names. He is a personal injury lawyer and a former Member of the Board of Directors of the NYS Trial Lawyers Association. He is an expert in branding, advertising, marketing, and SEO. He has been doing SEO since 1994. Phil Franckel has written and produced TV commercials for lawyers and other industries and has been a consultant to businesses including several using vanity phone numbers. Phil writes a blog about lawyer advertising at LawyerAdvertisingBlog.com. Phil Franckel began his first business in 8th grade, owned businesses in various different industries, and worked freelance for a TV production company, ABC Wide World of Sports, and ABC Monday Night Baseball. In his spare time, Phil Franckel is the Commanding Officer of the Communications Bureau of the NCPD Aux. Police Section.

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Should Personal Injury Lawyers Advertise on Network or Cable TV?

Personal injury lawyers get a much better ROI on network TV. The advantage of advertising on cable TV is a much lower monthly cost but at the price of a higher ROI.

What’s the Difference between Network TV Markets and Cable TV Markets?

Network TV markets are really broadcast TV markets. I refer to them as network TV markets because it’s more understandable to lawyers.

A broadcast TV market is known as a DMA (Designated Market Area). It is the territory within which people receive the same TV channels. It was originally measured when people had antennas on their roofs. When cable TV companies obtained permission from the FCC to wire up neighborhoods, the FCC kept the original DMAs intact.

Today, a significant portion of people in the United States still receive TV broadcasts through an antenna on their roof. But for those people who do not use a traditional antenna, the FAA mandates that cable TV and satellite providers must transmit local stations and networks to their subscribers (at the option of the TV station). These TV stations are called Must Carry stations.

Comparison of Network TV vs Cable TV

This is best demonstrated by a comparison of two TV shows, Jerry Springer and CNN. Probably the best TV show for personal injury lawyers is Jerry Springer. Jerry Springer is a broadcast TV show. CNN is a cable TV show.

Jerry Springer will do these commercials for free when you sign a one-year contract

The Difference Between Advertising on Network TV vs Cable TV

If you want to advertise on Jerry Springer, your advertisement has to be broadcast to an entire DMA, while an advertisement on CNN can be delivered to a tiny segment of the market. You have to pay for the entire DMA market territory, while on CNN, you can buy a very small market population.

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Attorney Rob Plevy

Change Your Future!
With 1-800-HURT-911®

Find out how Phil and Rob changed their lives and if your state is still available!

Call Phil Franckel, Esq. Now!
7 days / 8 am to 10 pm EST
>> 516-621-9399 ext. 5

Call Phil 7 days/nights

or send an email

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When you advertise on broadcast TV in Los Angeles, your commercial can be seen by potential personal injury clients everywhere within the blue area in this map of the Los Angeles DMA.

Los Angeles DMA

There are 210 DMAs in the United States and approximately 10,000 cable TV markets. As can be seen, a DMA is substantially larger than a cable TV market. A DMA is the largest type of statistical market. See a list of DMAs and TV stations by DMA.

Leading local cable TV markets in the US by number of direct response spots (personal injury lawyers use direct response commercials)

As an example of size comparison, there are 28 counties in the New York DMA (orange-colored counties on the map below). According to Nielsen media research, the New York DMA has 7,366,950 households with a TV.

One of the 28 counties, Nassau County, has two cable TV markets with approximately 272,000 households in each.

Making matters even worse, a little-known fact is that not every cable subscriber will be able to see your TV commercial. When I advertised on cable TV, I asked Cablevision how many subscribers would be able to see the commercial versus how many would not be able to see it, and they either couldn’t or wouldn’t tell me. They were quite surprised when I asked but admitted that I was right.

Where Should Personal Injury Lawyers Advertise on TV?

Broadcast TV throughout a DMA produces the best ROI. Cable TV is suitable when:

  • a personal injury law firm doesn’t have enough money for a budget on broadcast TV or
  • a personal injury law firm has so much money that enough is spent on broadcast TV, and additional money is available for cable TV
  • you want to advertise on national cable TV (across the US)

Which Channels and TV Shows Should Personal Injury Lawyers Advertise on?

This question is easy to answer. The first priority is the TV show and channel where the most number of personal injury lawyers are advertising. Yes, this is contrary to the thought of many personal injury lawyers who are looking for that one channel where there are no other personal injury lawyers advertising.

On cable TV, the local news channel is a good choice.

Read more articles about advertising for personal injury lawyers
Read more about advertising for personal injury lawyers

Philip L. Franckel, Esq., is the author of this article.

Phil Franckel is the owner of 1-800-HURT-911® and over 1,100 domain names. He is a personal injury lawyer and a former Member of the Board of Directors of the NYS Trial Lawyers Association. He is an expert in branding, advertising, marketing, and SEO. He has been doing SEO since 1994. Phil Franckel has written and produced TV commercials for lawyers and other industries and has been a consultant to businesses including several using vanity phone numbers. Phil writes a blog about lawyer advertising at LawyerAdvertisingBlog.com. Phil Franckel began his first business in 8th grade, owned businesses in various different industries, and worked freelance for a TV production company, ABC Wide World of Sports, and ABC Monday Night Baseball. In his spare time, Phil Franckel is the Commanding Officer of the Communications Bureau of the NCPD Aux. Police Section.


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2 Critical Personal Injury Advertising Numbers to Know

Does your personal injury advertising feel like gambling? If you don’t know your numbers, that might be the reason.

dice for gambling with advertising

An article about the two critical numbers every personal injury law firm must know about their advertising prompted me to write about why that is a little too simplistic.

The first number mentioned is the Average Cost Per Lead (CPL), and the second number mentioned is the Average Cost Per Client (CPC).

The article by the Rainmaker Blog, a marketing agency for lawyers, also provided their definition of a lead and a client, which is likely the definition of most lawyers, so I won’t go into that here.

The 2 Critical Numbers You Need to Know

The Average Cost Per Lead is easy to figure out. If you spend $5,000 and receive 25 leads, your cost per lead is $200. $5,000 divided by 25 = $200.

The Average Cost Per Client is also easy to figure out. If you spend $5,000 and the conversion rate of your accident leads is 20%, you will have retained 5 accident clients at a cost of $1,000 per client.

Why Are 2 Numbers Too Simplistic?

If you only look at CPL and CPC, you may overlook or intentionally avoid other types of media or target populations which look expensive on their face but are extremely lucrative.

We advertise in a niche motorcycle magazine for motorcycle accident clients. The magazine seems expensive because it has very few readers and results in few clients.

If you just look at the CPL and CPC, the motorcycle cases cost more than our other cases (see below). But the cost is deceiving because motorcycle cases have the following attributes which offset the higher CPL and CPC:

  • Substantially increased conversion rate (90% of motorcycle leads become clients);
  • More valuable injuries with larger legal fees;
  • Settle faster, producing faster cash flow;
  • Require much less work;
  • and higher ROI.

We have had many motorcycle cases settle for $100,000 with just three hours of work.

Of course, we also look for other types of personal injury cases. But we keep the easy cases that can be settled quickly with very little work and refer out the cases which will require a lot of work to another personal injury law firm.

We used to pay for leads generated by someone who operates a truck on the street and sells leads to lawyers.

When looking at the CPL and CPC, the cost per lead initially seemed worthwhile, but the truck leads result in a lot of crazy people; people with injuries too minor to retain; many people who we can’t contact; a few that had no idea how we got their number, and a very small number of good cases.

All of our leads are referred out but those leads required so much of my partner’s time to vet out that we wanted to discontinue. The lead provider offered to substantially lower our cost per lead but after a while, we discontinued because our advertising money was better spent on Google Ads where we get better quality leads and have a consistent cost.

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Attorney Rob Plevy

Change Your Future!
With 1-800-HURT-911®

Find out how Phil and Rob changed their lives and if your state is still available!

Call Phil Franckel, Esq. Now!
7 days / 8 am to 10 pm EST
>> 516-621-9399 ext. 5

Call Phil 7 days/nights

or send an email

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Our system allows my partner and I to earn a substantial income on the cases we keep while working out of our houses with very little overhead. We’re highly computerized and can work anywhere. I’ve even worked from my balcony on a cruise ship in the Mediterranean, and my partner has settled cases on the beach.

We also earn a substantial income on the cases we refer out.

Motorcycle Accidents Have Higher CPL & CPC but Are More Valuable Than Car Accidents

The following shows how one type of accident costs more money per lead and more per client but has a lower total investment cost and more legal fees resulting in a higher ROI.

Motorcycle accidents
A $25,000 annual advertising budget yields 50 leads. The Cost Per Lead is $500, but motorcycle accident leads have a 90% conversion rate yielding 45 clients at $555.55 Cost Per Client. They have an average settlement value of $120,000 each and a $40,000 legal fee each at a 1/3 retainer = $1,800,000 total legal fees.

Cost of advertising = $0.0138 per $1 of revenue
$1 interested in advertising yields $72 with much less work than other accidents.

Car accidents
A $30,000 annual online advertising budget yields 300 leads. The Cost Per Lead is $100 and has a 20% conversion rate yielding 60 clients at a $500.00 Cost Per Client. They have an average settlement value of $50,000 each and a $16,666.66 legal fee each at a 1/3 retainer = $1,000,000 total legal fees.

Cost of advertising = $0.03 per $1 of revenue
$1 interested in advertising yields $33.33

Motorcycle Accidents vs Car Accidents
Cost Per Lead               $500 vs $100
Cost Per Client              $555 vs $500
Total Investment            $25,000 vs $30,000
Total Legal Fees at 1/3  $1,800,000 vs $1,000,000
ROI                                7,100% vs 3,233.33%

Obviously, car accident cases are very lucrative and shouldn’t be ignored, but if you were only looking at the Cost Per Lead and Cost Per Client, you might decide not to pursue motorcycle accident cases. That would be a big mistake.

Besides 2 Numbers, What Else Do You Need to Know?

Besides the two critical advertising numbers, you should also evaluate the following about the leads you are generating, especially for contingency fee cases such as personal injury:

  • Quality of the leads acquired from the advertising campaign;
  • Amount of time to settle the cases retained; and
  • Amount of work required for each type of case retained.

Besides CPL and CPC, determine which advertising campaign produces the following:

  • Lots of crazy people vs. mostly people with good cases
  • Amount of time required to call back leads
  • Leads that convert better (more people retained)
  • Leads with bigger injuries
  • Leads with cases that are easier to settle
  • Leads with cases that require less work
  • Leads with cases that settle faster
  • Leads that produce larger legal fees

Additional time and work result in higher overhead and reduced cash flow. Although these cases are still worthwhile, it’s beneficial to think about targeting the cases that are more financially productive.

How Much Time Do You Need to Evaluate Your Advertising?

You also need to decide what period of time to evaluate. While evaluating each quarter is a good idea, depending upon the type of media used, results should be looked at a period of 6 months to over 2 years.

6-12 months is sufficient to evaluate an online campaign, but where branding is used, branding typically takes two years to achieve its results.

Read about advertising for personal injury lawyers

Philip L. Franckel, Esq., is the author of this article.

Phil Franckel is the owner of 1-800-HURT-911® and over 1,100 domain names. He is a personal injury lawyer and a former Member of the Board of Directors of the NYS Trial Lawyers Association. He is an expert in branding, advertising, marketing, and SEO. He has been doing SEO since 1994. Phil Franckel has written and produced TV commercials for lawyers and other industries and has been a consultant to businesses including several using vanity phone numbers. Phil writes a blog about lawyer advertising at LawyerAdvertisingBlog.com. Phil Franckel began his first business in 8th grade, owned businesses in various different industries, and worked freelance for a TV production company, ABC Wide World of Sports, and ABC Monday Night Baseball. In his spare time, Phil Franckel is the Commanding Officer of the Communications Bureau of the NCPD Aux. Police Section.


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5 Common Misconceptions About Toll-Free Vanity Phone Numbers

By Paul Faust, President of RingBoost

If you’ve ever thought about taking your legal marketing and advertising to the next level, it’s likely you’ve considered using a toll-free phone number or maybe even a toll-free vanity phone number.

Custom phone numbers, known as vanity numbers, are one of the most popular ways to bring in more calls and win new legal clients, but they’re also subject to some common misconceptions.

Let’s take a look at some of those misunderstandings and why they shouldn’t distract from your decision to get a more brandable or memorable phone number.

“All Toll-Free Numbers Are Created Equal”

Some firms think the number they’re given by the phone company is no different than a custom vanity phone number. Callers will reach them either way as long as they can find the digits online or remember them from an ad, right? Wrong!

Think about some of the situations in which people will see your phone number:

  • Driving in the car and seeing a billboard for three seconds.
  • Listening to the radio and hearing a set of 7-10 digits before the ad ends.
  • Trying to recall a company name and phone number they saw on TV last night but forgot to write it down.

Personal injury lawyer advertising billboard 1-800-HURT-911

When you consider situations like billboards, radio, and TV, making your phone number memorable is essential. A carefully selected toll-free number is the way to achieve this. The best vanity phone number for personal injury lawyers is 1-800-HURT-911®.

All of these scenarios (and many more) are common and could determine whether or not potential legal clients call your business. A random set of digits is almost impossible to recall when your audience has limited time or ability to dial. A memorable number, whether vanity or easy-dial, mitigates that risk and limits wasted advertising dollars on great campaigns that fail to convert.

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“It Takes a Nationwide Firm to Use a Toll-Free Vanity Phone Number”

Through the toll-free shared-use system, law firms can harness the power of a super-memorable toll-free vanity number at an affordable rate.

You choose from a large bank of high-profile vanity phone numbers that providers like RingBoost maintain. Then you pick the specific regions you’d like to have exclusive rights to, and, based on the location of a caller at the time of the call, inquiries will be routed to your office for your selected areas.

You get the brand-boosting benefits of a great toll-free vanity number at a fraction of the cost. This is also especially helpful for law firms that have multiple locations and want to be connected through a unifying number but don’t want to pay for the areas where you have no coverage.

“800 Vanity Numbers Are Only for Big Brands”

Although it’s true that many national and international brands use multiple 800 vanity numbers in both offline and online advertising to connect with customers, it’s wrong to assume that smaller organizations and law firms can’t access them.

There are still some excellent “true 800” vanity phone numbers available, and newer toll-free prefixes like 888 or 833 have opened up even more options. Moreover, the shared use system mentioned earlier means that even premium vanity toll-free numbers might still be available to license in your area.

The bottom line is nowadays, 800 vanity numbers are accessible for everyone, from individual attorneys to international brands.

“Toll-Free Vanity Numbers Aren’t Relevant to Online Marketing”

When a potential client finds a lawyer online and sees a vanity phone number associated with the lawyer, whether in pay-per-click advertising or on the lawyer’s website, the vanity phone number serves as a brand that attracts consumers to your online ads, making it much more likely that the online visitor will want to contact the lawyer whether by calling or using a chat service.

It’s tempting to believe that everyone can now be reached online via any channel you prefer to use, but the reality is still extremely complex. Some digital channels are better suited to legal sector advertising than others, and many clients still prefer to call, even when they find your law firm online.

According to Pew Research, 51% of U.S. adults still choose to call rather than send an email or text message. The widespread ownership of mobile phones means that calls can be placed at any time, anywhere, which increases call volume.

That’s why phone calls convert to revenue at 10-15x the rate of web leads and can lead to 300% more revenue.

Vanity toll-free numbers help to bridge the gap between multiple platforms and advertising channels, online and off. They continue to add a unique branding element and enticing call to action, even in digital advertising.

But does that mean you can’t track calls? No. Just link your vanity phone number to tracking numbers in online advertising and even on your website.

So why use a vanity phone number in Google Ads and your website if you use tracking numbers? Because the vanity phone number is your brand which gets people to notice you and want to call you.

Far from being the end of 800 numbers, the digital era has made them even more valuable as a mixed media marketing and branding asset.

“Getting a Toll-Free Vanity Number is a Major Investment of Time and Money”

Put simply, a toll-free number or vanity number works in the same way as your existing local number, and no changes are required to your current system.

Even if you choose to roll out a brand-new telecom technology, the whole process of integrating a toll-free vanity number can be completed quickly and easily by the vanity phone number provider.

Getting the word out about your new vanity number and incorporating it into your marketing materials takes longer, of course, but your returns will be all the greater the more effort you put in.

Whatever myths you’ve heard about toll-free vanity numbers for law firms, the reality is that they are more relevant than ever in both offline and online advertising and marketing materials for attorneys.

A toll-free vanity number provides the instant brand identity in Google Ads that make more people click on your ad instead of competing law firms.

As a fast and cost-effective way to find new clients and build your legal brand, there are few marketing tools that offer such a high return on investment for such minimal initial outlay or risk.

Read the facts about vanity phone numbers for personal injury lawyer advertising.

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