Google Ads

Will a Vanity Phone Number Improve Google Quality Score and ROI from Google Ads?

A/B Comparison Testing: Google Ads Title

In a comparison test of our Google Ads title using 1-800-HURT-911® (including ®) vs. without, the results were striking:

  • 24.10% lower cost per click — $114.30 for 1-800-HURT-911® vs. $150.60 without.
  • 69.84% share of clicks/calls with 1-800-HURT-911® vs. 30.16% without.
  • 640% increase in ROI when using 1-800-HURT-911® in the title.

(The lower cost per click wasn’t because people bypassed Google Ads by calling 1-800-HURT-911. All calls were received through Google and CallRail tracking numbers. No one called 1-800-HURT-911 directly.)

At a $25,000 per month budget, using 1-800-HURT-911® in the title of Google Ads should produce 52.72 more clicks or 8.32 more cases per month. With an average settlement value of only $60,000 per case and a 1/3 legal fee, this amounts to additional legal fees of $166,400 per month!

personal injury lawyer results from Google Ads

Improvements across all ads but attributed to 1-800-HURT-911® produced:

  • 166.66% increase in click/calls
  • 44.42% overall conversion rate for all ads (our conversion rate has increased since we started and in June 2020 it was 71.70%)
  • 86.55% impression share – substantially higher than other advertisers (see chart)
  • 1.9 average position – substantially higher than other advertisers (see chart)
  • Overall average cost per case for ads both with 1-800-HURT-911® and without was $792.41.

Our Google Quality Score has been increasing so we expect these numbers to improve. After we switch to using only 1-800-HURT-911® in the title of Google ads, there should be even further improvement.

The screenshots below show we receive a substantially higher share of impressions and average position in Google Ads.

impression share among personal injury lawyers

1-800-HURT-911® is the blue dot

This chart is another screen capture from our Google Ads dashboard showing 1-800-HURT-911® has 86.55% share of all ads with a substantially higher average ad position.
Google Ad Position of personal injury lawyers

Location of a Vanity Phone Number In The Google Ads Title Is Important

When asking our Google campaign manager to run the A/B test, I didn’t specify where in the title to put 1-800-HURT-911®. I found that it was on the right side for all ads except one or two.

Car Accident Lawyers | 1-800-HURT-911®
1-800-HURT-911® | Car Accident Lawyers

When 1-800-HURT-911® was on the left side at the beginning of the title, conversions were significantly higher. This means that the increase in ROI would have been even higher if 1-800-HURT-911® was on the left side of the title on all the Google ads.

1-800-HURT-911® Gives You An Advantage Over Large Personal Injury Law Firms

Unlike TV, with Google Ads, a larger law firm cannot gain an advantage over a smaller law firm because they have a huge advertising budget and you don’t.

In fact, a much lower budget Google Ads campaign can get more cases at a lower cost per click than the big personal injury law firms! This is because if your Google Ads have a higher conversion rate and Quality Score than those of larger law firms, Google considers them more relevant and you will get a better position, more clicks, and pay less per click than your competition!

What Is Google Quality Score and Why Is It Important To Your Google Ads?

Google states, “Quality Score is an estimate of the quality of your ads, keywords, and landing pages. Higher quality ads can lead to lower prices and better ad positions.”

Thus, if your Google Ads have a Quality Score higher than your competition’s Google Ad, you gain two very important points over your competition:

  1. Your Google Ad will be listed above your competition, so you get more clicks
  2. You will pay substantially less than your competition for each click

Google states, “The more relevant your ads and landing pages are to the user, the more likely it is that you’ll see higher Quality Scores. Quality Score is an aggregated estimate of your overall performance in ad auctions…” (Emphasis added)

Basically, if more people click on your ad (conversions) versus your competitor’s ad, Google sees it as more relevant to their user and they will reward you for that.

How 1-800-HURT-911® Will Increase Your Google Quality Score

There are many things you can do to increase your Google Quality Score and you can read several articles about how to do that. When you license 1-800-HURT-911®, you will get free consultations with Phil Franckel, Esq. which will help you when speaking with your Google Ad campaign manager. If you prefer, your Google Ad campaign manager is welcome to speak with Phil Franckel.

One of the most important ways to increase the relevancy of your Google ads and thus your Google Quality Score is by using 1-800-HURT-911® in the Google Ad title.

When potential clients look for a lawyer in online advertising and see 1-800-HURT-911® in the ad title, it’s a brand attractant, making it much more likely that online visitors will click on your Google ad (and other online PPC and display advertising).

Our best performing ads used 1-800-HURT-911® at the beginning of the title.

See how to design a successful Google Ad

Google mobile ad for personal injury lawyer

This should be your Google Ad!

Read 3 Tips Will You Save a Fortune With Google Ads In 3 Minutes

Landing Pages

Once a potential client looking for a lawyer clicks on your online advertising, the potential client will prefer to contact the lawyer either by calling or using a chat service.

According to Pew Research, 51% of U.S. adults will call rather than send an email or text message. The widespread ownership of mobile phones means that calls can be placed at any time, anywhere, which increases call volume.

Your website and landing pages should always include 1-800-HURT-911 for branding,  call buttons, and chat service. See How to Increase Calls from PPC and Online Advertising.

Video testimonials and law firm videos on your landing page are powerful tools to get potential clients to take that next step and decide to call you. See an example of a landing page design for a personal injury lawyer using 1-800-HURT-911®.

Following are examples of videos used by lawyers advertising 1-800-HURT-911®.

1-800-HURT-911® Testimonial

Law Firm Video

 Law Firm Video

Tracking Calls from Landing Pages When Using a Vanity Phone Number

You can have the advantage of using call tracking phone numbers and a vanity phone number to increase your Google Quality Score and ROI. Find out how to use tracking numbers for calls from Google Ads with a vanity phone number.