Lead Tracking, Call Intake & Conversion Software Gets More Clients

Our personal injury law firm is growing rapidly and we can no longer handle the personal injury cases ourselves. We formed a partnership with a large personal injury law firm to handle the cases and our focus is now on getting as many new clients as inexpensively and efficiently as possible.

Where Our Personal Injury Clients Are Coming from

Approximately 48% of our personal injury clients previously came from our website; 48% from niche marketing for motorcycle accidents; and 4% from referrals.

These percentages have changed because we are now advertising with Google Ads. Since marketing takes a lot of time and advertising just takes money, we expect to keep increasing our Google Ads budget.

The Difference between Google Ads vs. Our Website and Other Marketing

There is a big difference between leads from our website and marketing efforts versus Google Ads.

Potential clients who call from our marketing efforts, website or referrals have already decided on two things:

  1. They know they want to hire a personal injury lawyer: and
  2. They already decided that they want us.

Leads from referrals or marketing efforts

Potential clients who call from referrals or our marketing efforts call because they know of us and want to hire us.

Leads from Our Website

Potential clients who call from our website are also pre-sold to some extent. They call after they decided they like our website and the 1-800-HURT-911® brand and they want us to represent them. These leads are usually retained immediately by email within minutes.

Leads from Google Ads

Google Ads produce leads who do not know who to hire and they haven’t been exposed to any reason why they should hire us. This is another reason branding in the title of Google Ads is so important.

Some leads aren’t yet convinced they need to hire a lawyer. Some are at the very beginning stage where they thought they would just look around a little on Google before they decided to do anything.

Google Ads is different in four ways:

  1. There are many more leads, as many as you want to pay for.
  2. There are many tire kickers looking around, clicking on Google Ads.
  3. Of the legitimate clicks, some are potential clients who haven’t quite decided to hire a lawyer yet or who to hire.
  4. Potential clients only see only a tiny snippet of an advertisement. They haven’t seen our website and don’t know anything about us so they aren’t yet convinced they want to hire us.

Problems WIth Google Ads:

  • Much money and time are spent speaking to potential clients who do not become a client on the first phone call.
  • Sometimes, several callbacks are necessary to retain a caller.
  • Sometimes, callers never become a client because they hired someone else; we didn’t try to call them enough times, or we forgot about them.

The Need for Tracking Leads and Continually Re-Contacting Leads

Calls from Google Ads (and other advertising) present the need for the time-consuming process to track the calls and make sure that potential clients have been continuously called, emailed and sent text messages until they are retained or tell us not to call again.

Velocify provides the following statistics:

  • Calling a potential client within a minute of lead generation can increase your likelihood of conversion by 391%. Each minute reduces the probability drastically. Calling 30 minutes later reduces the chance to 62%.
  • More than 50% of all leads are converted after the first attempt but 50% of all leads are never called back after the first attempt.
  • 6 calls are the number of times a lead should be called if not retained. 93% of converted leads are contacted by the 6th call attempt.

CRM Contact Relationship Management software for lawyers does lead tracking, call intake and conversion which make this job less time-consuming, easier and will prevent us from forgetting to call potential leads.

CRM software should also allow personal injury lawyers to automatically send and receive template emails and SMS text messages with images until a client is retained, declined or unsubscribed.

There are also services which will handle the call intake conversion process for your law firm. I believe most of these services are for mass tort cases but at least one of those listed below is for general personal injury.

I’m just now starting to look at the available lead tracking, call intake and conversion software so this article doesn’t yet describe the differences or indicate which one we will choose to go with.

We decided to use ICE Intake Conversion Experts to answer our calls and retain the clients. You don’t need CRM software when using ICE but they work with any CRM software. Captorra is a partner so ICE operators are trained on Captorra and use it so you get some of the features at no charge. We will decide later if we want to pay for Captorra to get additional features.

Call Intake Scripting Software For Law Firms

Call intake software can be used to provide a script for call center operators to enter information.

Lead Tracking and Conversion Software For Law Firms

This article by Inbound Law Marketing reviews 13 CRM’s for law firms

Call Intake and Conversion Services for Law Firms

Why use a specialized call intake conversion service to answer your phones and retain your clients?

The vast majority of personal injury law firms are horrible at answering the phones and retaining clients. I know because I ran a group TV advertising campaign with 22 law firms. The lawyers who did well listened carefully to me and followed my instructions. Lawyers who complained did not follow my instructions. When I made test calls, I found they were not answering their phones quickly, putting callers on hold too long, scheduling clients to come in on another day to meet with the lawyer and other problems.

I have been answering the phone for my law practice and have always answered on the first ring even in the shower. For the last year, my partner has been answering the phone. He’s almost as good as I am but not quite. Now, we’re increasing our advertising budget and we just can’t answer the phones anymore.

This is why you should consider using one of these call intake and conversion specialists:

  • For Law Firms Only | ICE Intake Conversion Experts – focuses on mass tort and personal injury. ICE answers the calls and can also retain your clients according to your intake criteria. When they retain clients, they only charge a reasonable flat fee per qualified, retained client. This provides an incentive to get every potential client and put my personal injury law practice on autopilot. Started by Gary P. Flakowitz, Esq. Captorra is a partner in ICE. I know Gary because he was the attorney in charge of case intake at a personal injury and mass tort law firm with 150 employees owned by a friend of mine.
  • Legal Conversion Center
  • Maximum Intake Consulting
  • Persist – converts stale leads into retained clients
  • Personal Injury Intake Center

Read more articles about advertising for personal injury lawyers

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About philesq

Philip L. Franckel, Esq. is one of the Personal Injury Dream Team™ Partners at 1-800-HURT-911® New York; He has a 10 Avvo rating; Avvo Client's Choice with all 5-star reviews; Avvo Top Contributor; and a former Member of the Board of Directors of the New York State Trial Lawyers Association. Mr. Franckel is well-known in New York for representing motorcyclists and created the motorcycle awareness campaign BE AWARE MOTORCYCLES ARE EVERYWHERE®.

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